Returns & Exchanges

Return Eligibility

You may request a return, exchange, refund, or store voucher within 30 days of the original purchase date.

To be eligible for a return, items must be:

  • Unused and unworn

  • Unwashed

  • Unaltered

  • In their original condition

  • Returned with all original tags attached

  • Returned in the original packaging where applicable

Old School reserves the right to decline returns that do not meet these conditions.

How to Start a Return

Returns and exchanges can be requested through our Returns Portal, available under the Support section of our website.

To submit a return, you'll need:

  • Your order number

  • The email address used to place the order

If you require assistance, please contact our Customer Support team at info@oldschool.com.

Exchanges

If you would like a different size, colour, or product, you may request an exchange through our Returns Portal.

Exchanges are subject to product availability. If your requested item is unavailable, you may choose to receive:

  • A full refund

  • An online store voucher

  • An alternative product of equal value (where available)

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

Approved refunds will be processed to your original payment method.

Please allow 7–10 business days for your refund to reflect, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

Store Credit & Gift Vouchers

Instead of a refund, you may choose to receive an Old School online gift voucher.

Gift vouchers can be redeemed on future purchases online and, where applicable, in-store.

Incorrect Items

If you receive the wrong item, we sincerely apologise.

Please submit a return request through the Returns Portal and include:

  • Photographs of the item received

  • Your order number

  • A brief description of the issue

We'll arrange the correct replacement as quickly as possible at no additional cost.

Defective or Damaged Items

If your item arrives damaged or has a manufacturing defect, please submit a return request immediately.

Your request should include:

  • Clear photographs showing the defect

  • A brief description of the problem

Once assessed, we'll arrange a replacement, repair, refund, or store voucher where appropriate.

Items That Cannot Be Returned

For hygiene and safety reasons, the following items cannot be returned unless they are faulty or incorrectly supplied:

  • Gift cards

  • Underwear and intimate apparel

  • Earrings and selected jewellery

  • Face coverings

  • Any item marked as Final Sale or Non-Returnable

Old School reserves the right to refuse returns that fall into these categories.

Sale Items

Sale items may be returned or exchanged unless specifically marked as Final Sale, Clearance, or Non-Returnable.

Any exclusions will be clearly indicated on the product page.

International Orders

At this time, international orders cannot be returned to South Africa.

We recommend carefully reviewing our size guides before placing an international order.

International return requests submitted through the Returns Portal may be declined.

Gift Returns

If you received an item as a gift, we can assist with an exchange or store voucher.

To process a gift return, we'll require:

  • The original order number, or

  • The purchaser's name or email address so we can locate the order.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The incorrect item was supplied.

  • The item is defective.

  • The item was damaged during delivery.

Where Old School is responsible, return shipping instructions will be provided by our Customer Support team.

Processing Your Return

Once your returned parcel reaches our warehouse, please allow 3–5 business days for inspection and processing.

You'll receive an email confirming whether your return has been approved and what action has been taken.

Need Help?

If you have any questions regarding returns, exchanges, or refunds, our Customer Support team is happy to assist.

Email: info@oldschool.com

We aim to respond to all enquiries as quickly as possible during normal business hours.